# Moderators Guide
# Moderator's Guide
#### **MODERATORS**
The primary job as a Moderator is to monitor the chat rooms, looking for meaningful discussions that we can engage in, and help players that have questions, suggestions or concerns. The most important job as a Moderator is to make sure our players are not only following our [Terms and Conditions](https://www.simcompanies.com/terms/) but having the best time possible!
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When a mod pulls up a player's profile, they will see this under their company name:
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#### **BANNING ABILITY**
Moderators can decide whether the player should be given a warning, or for extreme cases apply a chat ban right away.
Chat bans are temporary bans that are removing the ability for players to use chat rooms.
In most cases a resolution can be found before we have to ban a player. Many "offenses" are just players testing out boundaries and if called upon it they stop.
To allow fair and cooperative bans, the system automatically determines the ban length based on the number of previous offenses. Repeat offenders are getting ever increasing ban lengths:
The progressive system starting at 2 hours; and follows this pattern: 2, 2, 8, 16, 32, 64, and so on.
System also automatically determines when to ban the whole IP and refuse new registrations based on multiple bans given to players on the same IP. The goal is to stop offenders that create a 2nd account right away to circumvent a ban.
There are a few more tricks up in our sleeves for difficult cases that are not made public. These are applied when we no longer feel the player's offensive behavior can be altered and are just trying to block him/her from using chats altogether.
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#### **COMPANY IDENTITY IN VIOLATION OF T&C**
Moderators can decide whether the player should be given a warning, or for extreme cases the identity cleared right away. If warning is selected, the user gets a PA message that is asking the offender to update their profile info. Personal Assistant will also remind the MOD chat after some time, so MODs can check if user complied. Here again, the system determines when to send warning and when to ban, based on history of offenses. Low level offending companies can be deleted right away.
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#### **MODERATORS CHAT ROOM**
Moderators have access to both the Moderators Chat Room and the Supporters Chat Room.
In the Moderators Chat Room we discuss the offenders, what ban should be applied and whether the player was warned already. We also discuss whether the logo or company description is over the line in regards to [Terms and Conditions](https://www.simcompanies.com/terms/). The pressing technical issues are also brought forward. Moderators also have access to the Supporters Chat Room (this is a courtesy that Patrik has granted them). New ideas, upcoming projects, and opinions on many things that Patrik asks us about are discussed in the Supporters chat.
Moderators have the ability to see other player's hash IP addresses. This is a handy tool, especially when dealing with schools that utilize our game. They do NOT to share this information with anyone else! Player privacy is very important to us!
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#### **MODERATORS ARE APPOINTED**
There is ***no application process*** to be a moderator. Moderators are selected after being ***nominated*** as a candidate and discussed in Mod chat.
The following list is ***not a checklist*** that once passed you become a moderator. There are many experienced players that are helpful to the community that are not moderating. When we consider expanding the moderating team ***we discuss possible candidates in the MODs channel***. We try to find candidates that:
- Are active players and understand the game - this is easy to see when helpful replies are posted in the Help chat room
- Have great relationship with existing moderators
- When audited, there's no record of prior cheating having multiple accounts - we are more strict here than [Fair Play Association](https://www.simcompanies.com/fpa/)
- Are level-headed and with stone skin ;)
- Have contributed a good article to Sim Companies times
- We tend to prefer more veteran players
- Speaking more languages is a big plus
**Note:** Writing to me, Patrik, directly doesn't help. As in many cases I simply ask in the MODs channel about you, and if nobody knows you .. it's hard to make a case for adding you in. I also ask other moderators to suggest candidates for moderators when we need more coverage. I can recommend you becoming a supporter, which also gets you access to great discussions related to game features.
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Please do not beg/bother/annoy current moderators to be nominated to be a moderator. The moderators will certainly vote “no” if you are nominated.
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******
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**I hope this has given a nice insight, feel free to contact one of the** [**moderators** ](https://www.simcompanies.com/moderators/)**at any time.**
# Moderatoren-Leitfaden
*Von Patrik / Übersetzt von Alzeyer*
**Dieser Leitfaden soll dir einen kurzen Einblick geben, wie unsere ehrenamtlichen Moderatoren ausgewählt werden und was ihre Aufgaben und Werkzeuge sind.**
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#### WIE WERDEN DIE MODERATOREN AUSGEWÄHLT?
Bitte beachte, dass es sich bei den folgenden Punkten **nicht** um eine Checkliste handelt, nach deren Abarbeitung man Moderator wird. Es gibt viele erfahrene Spieler, die hilfreich für die Community sind, aber nicht moderieren. Wenn wir erwägen, das Moderatorenteam zu erweitern, diskutieren wir mögliche Kandidaten im MODs-Channel. Wir versuchen, Kandidaten zu finden, die:
- Aktive Spieler sind und das Spiel verstehen - dies ist leicht zu erkennen, wenn hilfreiche Antworten im Hilfechat gepostet werden
- eine gute Beziehung zu bestehenden Moderatoren haben
- Bei einer Überprüfung keine Aufzeichnungen über frühere Betrügereien mit mehreren Konten vorweisen können - wir sind hier strenger als die FPA
- Besonnen sind und mit einer dicken Haut ;)
- Einen guten SimTimes-Artikel zu Sim Companies beigetragen haben
- Wir bevorzugen tendenziell eher erfahrene Spieler
- Mehrere Sprachen zu sprechen ist ein großes Plus
Hinweis: Mich, Patrik, direkt anzuschreiben, bringt nichts. In vielen Fällen frage ich einfach im MODs-Channel nach dir, und wenn dich niemand kennt, ist es schwer, einen Grund für deine Aufnahme zu finden. Ich bitte auch andere Moderatoren, Kandidaten für Moderatoren vorzuschlagen, wenn wir mehr Mitglieder brauchen. Ich kann dir empfehlen, Supporter zu werden, was dir auch Zugang zu großartigen Diskussionen über Spielfunktionen verschafft.
*(2/05/2021: Im Moment haben wir eine gute Abdeckung, was die Moderation unserer englischen Räume angeht. Wir brauchen keine weiteren Moderatoren, auch wenn sich ältere Spieler melden. Möglicherweise suchen wir noch Moderatoren, die uns bei den wachsenden Gemeinschaften der neuen Sprachen, die wir hinzugefügt haben, unterstützen).*
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Die Hauptaufgabe eines Moderators besteht darin, die Chaträume zu überwachen, nach sinnvollen Diskussionen zu suchen, an denen wir uns beteiligen können, und Spielern zu helfen, die Fragen, Vorschläge oder Bedenken haben. Die wichtigste Aufgabe eines Moderators ist es, dafür zu sorgen, dass unsere Spieler nicht nur unsere Geschäftsbedingungen einhalten, sondern auch die bestmögliche Zeit haben!
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#### MODERATOREN-CHATRAUM
Moderatoren haben Zugang sowohl zum Moderatoren-Chatraum als auch zum Supporter-Chatraum.
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Im Chatraum der Moderatoren diskutieren wir über die "Übeltäter", welcher Bann verhängt werden sollte und ob der Spieler bereits verwarnt wurde. Wir diskutieren auch, ob das Logo oder die Firmenbeschreibung gegen die [AGB ](https://www.simcompanies.com/de/terms/)verstößt. Auch die dringenden technischen Probleme werden angesprochen. Moderatoren haben auch Zugang zum Supporter-Chatraum (dies ist eine Aufmerksamkeit, die Patrik gewährt hat). Neue Ideen, bevorstehende Projekte und Meinungen zu vielen Dingen, zu denen Patrik uns befragt, werden im Supporter-Chat diskutiert.
Moderatoren haben die Möglichkeit, die Hash-IP-Adressen anderer Spieler einzusehen. Das ist ein praktisches Hilfsmittel, vor allem im Umgang mit Schulen, die unser Spiel nutzen. Sie dürfen diese Informationen NICHT an andere weitergeben! Die Privatsphäre der Spieler ist uns sehr wichtig!
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Wenn ein Moderator das Profil eines Spielers aufruft, wird er diese Meldung unter dem Firmennamen sehen:
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#### FÄHIGKEIT ZUM BANNEN
Während alle Spieler die Möglichkeit haben, einen anderen Spieler im Chat zu "melden", indem sie auf das Zahnrad neben dem Namen klicken, hat ein Moderator die Möglichkeit, Spieler zu "bannen". Sie sollten diese Macht weise einsetzen!
Ein Ban sollte nie ausgesprochen werden, ohne dass wir vorher versucht haben, mit dem Spieler zu sprechen! In den meisten Fällen kann eine Lösung gefunden werden, bevor wir einen Spieler bannen müssen. Viele "Vergehen" sind nur Spieler, die ihre Grenzen austesten, und wenn man sie darauf anspricht, hören sie auf. Ein Ban sollte das letzte Mittel sein.
Um faire und kooperative Banns zu ermöglichen, bestimmt das System die Länge des Banns automatisch auf der Grundlage der Anzahl der vorherigen Verstöße. Wiederholungstäter erhalten immer längere Banns.
Das System bestimmt auch automatisch, wann die gesamte IP gesperrt wird und verweigert Neuanmeldungen, wenn Spieler auf derselben IP mehrfach gebannt werden. Das Ziel ist es, Straftäter zu stoppen, die sofort einen zweiten Account erstellen, um einen Bann zu umgehen.
Für schwierige Fälle haben wir noch ein paar Tricks in petto, die nicht veröffentlicht werden. Diese werden angewandt, wenn wir das Gefühl haben, dass das anstößige Verhalten des Spielers nicht mehr geändert werden kann, und wir versuchen, ihn/sie ganz für die Nutzung von Chats zu sperren.
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#### FIRMENIDENTITÄT ALS VERSTOSS GEGEN DIE AGB
Moderatoren können entscheiden, ob der Spieler eine Verwarnung erhalten soll, oder ob bei extremen Verstößen die Identität sofort gelöscht werden soll. Wird eine Verwarnung gewählt, erhält der User eine PA-Nachricht, die ihn auffordert, seine Profilinformationen zu aktualisieren. Die PA wird nach einiger Zeit auch den MOD-Chat erinnern, so dass die MODs überprüfen können, ob der Benutzer seine Daten aktualisiert hat. Auch hier bestimmt das System, wann eine Warnung und wann ein Bann ausgesprochen wird, basierend auf der Historie der Verstöße. Unternehmen mit geringem Level können sofort gelöscht werden.
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**Ich hoffe, dass dies einen guten Einblick gegeben hat. Du kannst dich jederzeit an einen der** [**Moderatoren** ](https://www.simcompanies.com/de/moderators/)**wenden.**
# Guide pour les modérateurs.
Rédigé par : Patrik
Maintenu par : Peupeu Industries
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Ce guide est destiné à vous donner un bref aperçu de la façon dont nos modérateurs bénévoles sont sélectionnés et quelles sont leurs tâches et leurs outils.
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#### COMMENT SONT SÉLECTIONNÉS LES MODÉRATEURS ?
Veuillez noter que ce qui suit n'est pas une liste exhaustive qui, une fois vérifiée, vous permet systématiquement de devenir modérateur.
Il existe de nombreux joueurs expérimentés qui sont utiles à la communauté et qui ne sont pas modérateurs.
Lorsque nous envisageons d'élargir l'équipe de modération, nous discutons des candidats possibles dans le canal MODs. Nous essayons de trouver des candidats qui :
- Sont des joueurs actifs et comprennent le jeu - il est facile de voir quand des réponses utiles sont publiées dans la salle de discussion d'aide
- Avoir d'excellentes relations avec les modérateurs existants
- Lors de l'audit, il n'y a aucune trace de tricherie antérieure ayant plusieurs comptes - nous sommes plus stricts ici que FPA
- Sont pondérés et ont la peau de pierre ;)
- Avoir contribué un bon article à Sim Companies times
- Nous avons tendance à préférer les joueurs plus vétérans
- Parler plus de langues est un gros plus
Remarque : M'écrire à moi, Patrik, directement est inutile. Je poserai simplement des questions à votre sujet dans le salon MOD, et si personne ne vous connaît... il sera difficile de justifier votre ajout.
Je demande également à d'autres modérateurs de suggérer des candidats pour les modérateurs lorsque nous avons besoin de plus de couverture.
Je peux vous recommander de devenir un supporter, ce qui vous donne également accès à d'excellentes discussions liées aux fonctionnalités du jeu.
*(Nous avons actuellement une bonne couverture en termes de modération de nos salons)*
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Le travail principal en tant que modérateur est de surveiller les salons de discussion, de rechercher des discussions significatives dans lesquelles nous pouvons nous engager et d'aider les joueurs qui ont des questions, des suggestions ou des préoccupations.
Le travail le plus important en tant que modérateur est de s'assurer que nos joueurs ne se contentent pas de respecter nos termes et conditions, mais qu'ils passent le meilleur moment possible sur le jeu.
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#### SALON DE DISCUSSION DES MODÉRATEURS.
Les modérateurs ont accès à la fois à la salle de discussion des modérateurs et à la salle de discussion des supporters.
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Dans le salon de discussion des modérateurs, nous discutons des contrevenants, de la sanction à appliquer et si le joueur a déjà été averti.
Nous décidons également ici si le logo ou la description d'une entreprise dépasse les limites en ce qui concerne les termes et conditions.
Les problèmes techniques urgents y sont également mis en avant.
Les modérateurs ont également accès à la salle de discussion des supporters (c'est une courtoisie que Patrik leur a accordée). Les nouvelles idées, les projets à venir et les opinions sur de nombreuses choses que Patrik nous demande sont discutées dans le chat Supporters.
Les modérateurs ont la possibilité de voir les adresses IP de hachage des autres joueurs. C'est un outil pratique, surtout lorsqu'il s'agit d'écoles qui utilisent notre jeu. Ils ne doivent PAS partager ces informations avec qui que ce soit !
La confidentialité des joueurs est très importante pour nous !
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*Lorsqu'un modérateur affiche le profil d'un joueur, il verra ceci sous le nom de sa société :*
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#### CAPACITÉ DE BANNIR.
Là où tous les joueurs ont la possibilité de signaler un autre joueur dans le chat en cliquant sur l'engrenage à côté de leur nom dans le chat, un modérateur a la possibilité de bannir les joueurs. Ils utilisent ce pouvoir à bon escient !
Un bannissement ne devrait jamais être initié à moins que nous ayons d'abord tenté de parler au joueur !
Dans la plupart des cas, une solution peut être trouvée avant que nous ne devions bannir un joueur.
De nombreuses "infractions" ne sont que des joueurs qui testent les limites et si on leur demande, ils arrêtent.
Le bannissement devrait être le dernier recours.
Pour assurer des sanctions justes et coopératives, le système détermine automatiquement la durée de bannissement en fonction du nombre d'infractions précédentes. Les récidivistes reçoivent des durées de bannissement de plus en plus longues.
Le système détermine également automatiquement quand interdire l'ensemble de l'adresse IP et refuser de nouvelles inscriptions, en fonction du nombre de bannissements aux joueurs sur une même adresse IP. Le but est d'arrêter les contrevenants qui créent tout de suite un 2ème compte pour contourner une interdiction de jeu.
Nous avons encore d'autres as dans nos manches pour les cas difficiles, qui ne sont pas rendus publics. Ceux-ci sont appliqués lorsque nous pensons que le comportement offensant du joueur peut plus être modifié et essayons donc simplement de l'empêcher d'utiliser les salons de discussion ou la messagerie.
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#### PROFIL D'UNE ENTREPRISE EN VIOLATION DES CONDITIONS GÉNÉRALES D'UTILISATION.
Les modérateurs peuvent décider si le joueur en faute doit recevoir un avertissement ou, dans les cas extrêmement graves si le profil doit être effacé immédiatement.
Si l'avertissement est sélectionné, l'utilisateur reçoit un message de l’AP demandant au contrevenant de mettre à jour ses informations de profil.
L’AP fera également un rappel dans le salon de discussion MOD après un certain temps, afin que les modérateurs puissent vérifier si l'utilisateur s'est conformé aux conditions d'utilisation.
Là encore, le système détermine quand envoyer un avertissement et quand bannir, en fonction de l'historique des infractions et de l'ancienneté du joueur. Les entreprises fautives de bas niveau peuvent être supprimées immédiatement.
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J'espère que cela vous a donné un bon aperçu, n'hésitez pas à contacter l'un des modérateurs à tout moment en cas de questions.
# Guia para Moderadores
*Por Patrik*
Traduzido por Co.0lcenas
**MODERADORES**
O principal trabalho como Moderador é monitorizar as salas de chat, procurando discussões significativas em que possamos participar e ajudar os jogadores que tenham dúvidas, sugestões ou preocupações. O trabalho mais importante como Moderador é garantir que os nossos jogadores não só seguem os nossos [Termos e Condições](https://www.simcompanies.com/terms/) mas também que se divertem o melhor possível!
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Quando um Mod puxa o perfil de um jogador, ele verá esta mensagem sob o nome da empresa:
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**CAPACIDADE DE BANIMENTO (BAN)**
Os moderadores podem decidir se o jogador deve receber uma advertência ou, em casos extremos, aplicar um Ban direto.
Os banimentos de chat são temporários que retiram aos jogadores a possibilidade de utilizarem salas de chat.
Na maioria dos casos pode ser encontrada uma resolução antes de termos de banir um jogador. Muitas "ofensas" são apenas jogadores a testar os limites e param quando chamados à razão. Banir deve ser o último recurso.
Para permitir Bans justos e cooperativos, o sistema determina automaticamente a duração do Ban com base no número de infrações anteriores. Os infratores reincidentes obtêm uma duração de Ban cada vez maior. O sistema progressivo começa em 2 horas e segue o seguinte padrão: 2, 2, 8, 16, 32, 64 e assim por diante.
O sistema também determina automaticamente quando proibir todo o IP e recusar novos registos com base em múltiplos Bans dados aos jogadores no mesmo IP. O objetivo é deter os infratores de criarem imediatamente uma 2ª conta para contornar um Ban.
Há mais alguns truques nas nossas mangas para casos difíceis que não são tornados públicos. Estes são aplicados quando já não sentimos que o comportamento ofensivo do jogador pode ser alterado e estamos apenas a tentar impedi-lo de utilizar os chats por completo.
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**IDENTIDADE DA EMPRESA EM VIOLAÇÃO DOS T&C**
Os moderadores podem decidir se o jogador deve ser avisado, ou em casos extremos, a identidade deve ser imediatamente apagada. Se o aviso for selecionado, o utilizador recebe uma mensagem da Assistente pessoal (PA) que pede ao infrator que atualize as informações do seu perfil. A Assistente também lembrará no chat MOD após algum tempo, para que os MOD possam verificar se o utilizador cumpriu. Aqui novamente, o sistema determina quando enviar aviso e quando proibir, com base no histórico de ofensas. As empresas infratoras de baixo nível podem ser eliminadas de imediato.
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**SALA DE CHAT DOS MODERADORES**
Os moderadores têm acesso tanto à Sala de chat dos Moderadores e dos Apoiadores.
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Na Sala de Chat dos Moderadores discutimos os infratores, que proibição deve ser aplicada e se o jogador já foi avisado. Discutimos também se o logótipo ou a descrição da empresa não está de acordo com os [Termos e Condições](https://www.simcompanies.com/terms/) (T&C). As questões técnicas prementes são também apresentadas. Os moderadores também têm acesso à Sala de Chat dos Apoiadores (esta é uma cortesia que Patrik lhes concedeu). Novas ideias, projetos futuros e opiniões sobre muitas coisas que Patrik nos pergunta são discutidas no Chat dos Apoiadores.
Os moderadores têm a capacidade de ver os endereços IP de hash de outros jogadores. Esta é uma ferramenta útil, especialmente quando se trata de escolas que utilizam o nosso jogo. Eles **NÃO** devem partilhar esta informação com mais ninguém! A privacidade do jogador é muito importante para nós!
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**COMO SÃO SELECIONADOS OS MODERADORES?**
**Não existe um processo de candidatura** para ser moderador. Os moderadores são selecionados depois de serem nomeados como candidatos e discutidos no chat Mod.
A lista que se segue **não é uma lista de verificação** que, uma vez ultrapassada, te torna um moderador. Existem muitos jogadores experientes que são úteis para a comunidade e que não estão a moderar. Quando pensamos em aumentar a equipa de moderadores, **discutimos os possíveis candidatos no chat MODs**. Tentamos encontrar candidatos que:
- São jogadores ativos e compreendem o jogo - isto é fácil de ver quando são dadas respostas úteis nas salas de chat.
- Ter uma grande relação com os moderadores existentes.
- Quando auditados, não há qualquer registo de fraudes anteriores com múltiplas contas - somos mais rigorosos aqui do que a [FPA](https://www.simcompanies.com/fpa/).
- São nivelados e de pele de rija ;)
- Contribuíram com um bom artigo para o Sim Companies Times.
- Temos tendência a preferir jogadores mais veteranos.
- Falar mais línguas é uma grande vantagem.
**Nota:** Enviar-me (Patrik) mensagens diretamente não ajuda. Como em muitos casos, simplesmente pergunto no chat MODs sobre si e se ninguém o conhecer fica difícil fazer um juízo para o incluir. Peço também a outros moderadores que sugiram candidatos a moderadores quando precisamos de mais cobertura. Posso recomendar-lhe que se torne um apoiante, o que também lhe dá acesso a grandes discussões relacionadas com as características do jogo.
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Por favor, não implore/incomode/persiga os atuais moderadores para ser nomeado moderador. Os moderadores irão certamente votar "não" se fores nomeado.
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***De momento, temos uma boa cobertura em termos de moderação das nossas salas. Não precisamos de mais moderadores, apesar de os jogadores seniores estarem a contactar-nos. Podemos ainda estar à procura de moderadores para ajudar com as comunidades crescentes das novas línguas que adicionámos.***
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**Espero que isto tenha dado uma boa visão e sinta-se à vontade para contactar um dos** [**moderadores**](https://www.simcompanies.com/moderators/) **em qualquer altura.**
# Moderatör Rehberi
**MODERATÖRLER**
Bir Moderatörün birincil görevi, sohbet odalarını izlemek, katılabileceğimiz anlamlı tartışmalar aramak ve soruları, önerileri veya endişeleri olan oyunculara yardımcı olmaktır. Bir Moderatör olarak en önemli görev, oyuncularımızın sadece [Şartlar ve Koşullar](https://www.simcompanies.com/tr/terms/)ımıza uymalarını sağlamak değil aynı zamanda mümkün olan en iyi zamanı geçirmelerini sağlamaktır!
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**YASAKLAMA YETENEĞİ**
Moderatörler, oyuncuya uyarı verilip verilmeyeceğine karar verebilir veya aşırı durumlarda hemen sohbet yasağı uygulayabilir.
Sohbet yasakları, oyuncuların sohbet odalarını kullanma olanağını ortadan kaldıran geçici yasaklardır.
Çoğu durumda, bir oyuncuyu yasaklamak zorunda kalmadan önce bir çözüm bulunabilir. Çoğu "hücum", oyuncuların sınırları test etmesinden ibarettir ve eğer uyarılırlarsa dururlar.
Adil ve işbirliğine dayalı yasaklamalara izin vermek için sistem, önceki ihlallerin sayısına göre yasaklama süresini otomatik olarak belirler. Tekrarlayan suçlular giderek artan yasaklama sürelerine maruz kalıyor:
2 saatten başlayan aşamalı sistem; ve şu düzeni takip eder: 2, 2, 8, 16, 32, 64 vb.
Sistem ayrıca tüm IP'nin ne zaman yasaklanacağını ve aynı IP üzerindeki oyunculara verilen birden fazla yasağı temel alarak yeni kayıtları ne zaman reddedeceğimizi otomatik olarak belirler. Amaç, yasağı atlatmak için 2. bir hesap oluşturan suçluları hemen durdurmaktır.
Kamuya açıklanmayan zor vakalar için elimizde birkaç numara daha var. Bunlar, oyuncunun saldırgan davranışının artık değiştirilemeyeceğini hissettiğimizde ve yalnızca onun sohbetleri kullanmasını tamamen engellemeye çalıştığımızda uygulanır.
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**Şart ve Koşulları İhlal Eden Şirket Kimlikleri**
Moderatörler, oyuncuya uyarı verilip verilmeyeceğine veya aşırı durumlarda kimliğin hemen silinip silinmeyeceğine karar verebilir. Uyarı seçilirse kullanıcı, suçlunun profil bilgilerini güncellemesini isteyen bir PA mesajı alır. Kişisel Asistan ayrıca bir süre sonra MOD sohbetini hatırlatacaktır, böylece MOD'lar kullanıcının uyup uymadığını kontrol edebilir. Burada da sistem, suç geçmişine göre ne zaman uyarı gönderileceğini, ne zaman yasaklanacağını belirliyor. Düşük düzeyde rahatsız edici şirketler hemen silinebilir.
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**MODERATÖRLER İÇİN SOHBET ODASI**
Moderatörler hem Moderatör Sohbet Odasına hem de Sponsor Sohbet Odasına erişebilir.
Moderatörlerin Sohbet Odasında suçluları, hangi yasağın uygulanması gerektiğini ve oyuncunun önceden uyarılıp uyarılmadığını tartışırız. Ayrıca logonun veya şirket açıklamasının [Şartlar ve Koşullar](https://www.simcompanies.com/tr/terms/) açısından çizgiyi aşıp aşmadığını da tartışırız. Acil teknik sorunlar da gündeme getiriliyor. Moderatörler aynı zamanda Sponsorların Sohbet Odasına da erişim hakkına sahiptir (bu, Patrik'in onlara nezaketen sağladığı bir imkandır). Yeni fikirler, gelecek projeler ve Patrik'in bize sorduğu birçok konu hakkındaki görüşler Sponsor sohbetinde tartışılıyor.
Moderatörler diğer oyuncuların karma IP adreslerini görme olanağına sahiptir. Bu, özellikle oyunumuzu kullanan okullarla uğraşırken kullanışlı bir araçtır. Bu bilgiyi başka kimseyle PAYLAŞMAZLAR! Oyuncu gizliliği bizim için çok önemlidir!
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**MODERATÖR GÖREVLENDİRMESİ**
Moderatör olmak için herhangi bir *başvuru süreci bulunmamaktadır*. Moderatörler **aday olarak gösterildikten** sonra seçilir ve Mod sohbetinde tartışılır.
Aşağıdaki liste, bir kez geçtikten sonra moderatör olacağınız bir **kontrol listesi değildir**. Topluluğa yardımcı olan ancak moderatörlük yapmayan birçok deneyimli oyuncu var. Moderatör ekibini genişletmeyi düşündüğümüzde olası adayları **MOD kanalında tartışıyoruz**. Aşağıdaki özelliklere sahip adaylar bulmaya çalışıyoruz:
- Aktif oyuncularsınız ve oyunu anlıyorsunuz; Yardım sohbet odasında yararlı yanıtlar yayınlandığında bunu görmek kolaydır.
- Denetlendiğinde, daha önce birden fazla hesapla hile yapıldığına dair bir kayıt yoktur - burada Fair Play Birliğinden daha katıyız
- Aklı başında ve çelikten sinirli ;)
- Sim Companies Times'a iyi bir makaleyle katkıda bulundunuz
- Daha tecrübeli oyuncuları tercih etme eğilimindeyiz
- Daha fazla dil konuşmak büyük bir artı
Not: Doğrudan Patrik'e yazmanın bir faydası yok. Birçok durumda olduğu gibi, MOD kanalında sadece sizin hakkınızda sorular soruyorum ve eğer kimse sizi tanımıyorsa .. sizi eklemek için bir gerekçe oluşturmak zordur. Daha fazla moderatöre ihtiyaç duyduğumuzda diğer moderatörlerden de **moderatör adayları** önermelerini rica ediyorum. Destekçi olmanızı tavsiye edebilirim, bu aynı zamanda oyun özellikleriyle ilgili harika tartışmalara da erişmenizi sağlar.
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Lütfen mevcut moderatörleri moderatör olarak aday göstermeleri için bunaltmayın/rahatsız etmeyin. Aday gösterilmeniz halinde moderatörler kesinlikle “hayır” oyu vereceklerdir.
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**Şu anda İngilizce odalarımızın yönetimi konusunda iyi bir kadroya sahibiz. Kıdemli oyuncular bize ulaşsa bile daha fazla moderatöre ihtiyacımız yok. Eklediğimiz yeni dillerden oluşan büyüyen topluluklara yardımcı olacak moderatörler arıyor olabiliriz.**
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**Umarım bu size güzel bir fikir vermiştir. İstediğiniz zaman** [**moderatörler**](https://www.simcompanies.com/tr/moderators/)**den biriyle iletişime geçmekten çekinmeyin.**
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Bu rehber [Patrik](https://www.simcompanies.com/tr/company/0/Patrik/) tarafından oluşturuldu.
[TEKNOFROST](https://www.simcompanies.com/tr/company/0/TEKNOFROST/) tarafından tercüme edilmiştir.
# Guida sui moderatori
di Patrik | Traduzione di Moonshine Ink
**Questa guida intende fornire una breve panoramica su come vengono selezionati i nostri moderatori volontari e su quali sono i loro compiti e strumenti.**
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#### COME SONO SELEZIONATI I MODERATORI?
Si noti che quella di seguito riportata **non** è una *checklist* che, una volta superata, fa diventare moderatori. Ci sono molti giocatori esperti che si rendono utili alla comunità ma che non sono moderatori. Quando pensiamo di espandere il team dei moderatori, discutiamo dei possibili candidati nel canale moderatori. Cerchiamo di trovare candidati con questi requisiti:
- essere giocatori attivi che comprendono il gioco - facilmente riscontrabile dalle risposte utili date nella chat di aiuto (Help Chat);
- avere un ottimo rapporto con i moderatori esistenti;
- nessuna traccia in seguito ad *audit* di precedenti imbrogli con account multipli - in questo caso siamo più severi rispetto a FPA;
- avere la testa sulle spalle e la pelle dura
- aver contribuito con un buon articolo su *Sim Companies times*;
- essere preferibilmente giocatori veterani;
- parlare più lingue costituisce un grande vantaggio.
**Nota**: scrivere direttamente a me, Patrik, non aiuta. In molti casi mi limito a chiedere di te nel canale moderatori, e se nessuno ti conosce... allora diventa difficile avere dei motivi per cui inserirti. Chiedo anche agli altri moderatori di suggerire candidati quando abbiamo bisogno di aumentare il numero di moderatori. Posso consigliarti di diventare un sostenitore, che ti dà anche accesso a dibattiti sulle caratteristiche del gioco.
(*2/05/2021: Al momento, abbiamo una buona copertura in termini di moderazione dei canali inglesi. Non abbiamo bisogno di altri moderatori, anche se i giocatori più anziani ci stanno contattando. Potremmo comunque aver bisogno di moderatori che ci aiutino con le comunità in crescita nelle nuove lingue che abbiamo aggiunto.)*
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Il compito principale di un Moderatore è quello di monitorare le chat, alla ricerca di discussioni significative in cui impegnarsi, e di aiutare i giocatori che hanno domande, suggerimenti o dubbi. Il compito più importante di un moderatore è quello di assicurarsi che i nostri giocatori non solo rispettino i nostri termini e condizioni di gioco, ma si divertano nel migliore modo possibile!!
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#### CHAT DEI MODERATORI
I moderatori hanno accesso sia alla Chat dei Moderatori che alla Chat dei Supporter *(entrambe in lingua inglese)*.
Nella Chat dei Moderatori discutiamo dei trasgressori, del tipo di ban da applicare e se il giocatore è già stato avvertito. Discutiamo anche se il logo o la descrizione dell'azienda va oltre i limiti stabiliti in [Termini e Condizioni](https://www.simcompanies.com/it/terms/). Vengono inoltre affrontate le questioni tecniche più urgenti. I moderatori hanno anche accesso alla Chat Room dei Supporter (per gentile concessione di Patrik). Nella chat dei Supporter si discutono nuove idee, progetti in corso e si esprimono pareri su molte cose che Patrik ci chiede.
I moderatori hanno la possibilità di vedere gli indirizzi IP hash *(versione criptata dei normali indirizzi IP)* dei giocatori. Si tratta di uno strumento utile, soprattutto quando si tratta di scuole che utilizzano il nostro gioco. Queste informazioni NON devono essere condivise con nessun altro! La privacy dei giocatori è molto importante per noi!
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Quando un moderatore accede al profilo di un giocatore, vedrà questo messaggio sotto il nome della società:
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#### CAPACITÀ DI BANNARE
Mentre tutti i giocatori hanno la possibilità di "segnalare" un altro giocatore nelle chat private, cliccando sull'ingranaggio accanto al suo nome nei contatti, un Moderatore ha la possibilità di "bannare" i giocatori. Usano questo potere con saggezza!
Non si dovrebbe mai far partire un ban se prima non si è cercato di parlare con il giocatore! Nella maggior parte dei casi è possibile trovare una soluzione prima di dover bannare un giocatore. Molte "infrazioni" sono solo dei giocatori che testano i limiti e che, se richiamati, si fermano. Il ban dovrebbe essere l'ultima risorsa.
Per consentire ban equi, il sistema determina automaticamente la durata del ban in base al numero di infrazioni precedenti. I recidivi ottengono periodi di interdizione sempre più lunghi.
Il sistema determina anche automaticamente quando bannare l'intero IP e rifiutare nuove registrazioni in base a ban multipli dati a giocatori con lo stesso IP. L'obiettivo è quello di fermare i trasgressori che creano subito un secondo account per aggirare un ban.
Ci sono altri assi nella manica per i casi difficili che non vengono resi pubblici. Questi vengono applicati quando non riteniamo più possibile modificare il comportamento offensivo del giocatore e cerchiamo di bloccarlo completamente dall'uso delle chat.
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#### IDENTITÀ AZIENDALE IN VIOLAZIONE DELLE T&C
I moderatori possono decidere se dare al giocatore un avvertimento o, in casi di estrema violazione, cancellare subito l'identità. Se si sceglie l'avvertimento, l'utente riceve un messaggio PA che chiede al trasgressore di aggiornare le informazioni del suo profilo. L'Assistente personale manderà un promemoria anche nella chat dei Moderatori dopo un certo periodo di tempo, in modo che questi ultimi possano controllare se l'utente si è conformato. Anche in questo caso, il sistema determina quando inviare un avvertimento e quando emettere un ban, in base alla cronologia delle infrazioni. Le aziende che hanno un basso livello, in caso di infrazioni possono essere cancellate all’istante.
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**Spero di avervi dato una buona panoramica, sentitevi liberi di contattare uno dei** [**Moderatori**](https://www.simcompanies.com/it/moderators/) **in qualsiasi momento.**
# Moderator's Guide ES
#### **MODERATORS**
The primary job as a Moderator is to monitor the chat rooms, looking for meaningful discussions that we can engage in, and help players that have questions, suggestions or concerns. The most important job as a Moderator is to make sure our players are not only following our [Terms and Conditions](https://www.simcompanies.com/terms/) but having the best time possible!
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When a mod pulls up a player's profile, they will see this under their company name:
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#### **BANNING ABILITY**
Moderators can decide whether the player should be given a warning, or for extreme cases apply a chat ban right away.
Chat bans are temporary bans that are removing the ability for players to use chat rooms.
In most cases a resolution can be found before we have to ban a player. Many "offenses" are just players testing out boundaries and if called upon it they stop.
To allow fair and cooperative bans, the system automatically determines the ban length based on the number of previous offenses. Repeat offenders are getting ever increasing ban lengths:
The progressive system starting at 2 hours; and follows this pattern: 2, 2, 8, 16, 32, 64, and so on.
System also automatically determines when to ban the whole IP and refuse new registrations based on multiple bans given to players on the same IP. The goal is to stop offenders that create a 2nd account right away to circumvent a ban.
There are a few more tricks up in our sleeves for difficult cases that are not made public. These are applied when we no longer feel the player's offensive behavior can be altered and are just trying to block him/her from using chats altogether.
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#### **COMPANY IDENTITY IN VIOLATION OF T&C**
Moderators can decide whether the player should be given a warning, or for extreme cases the identity cleared right away. If warning is selected, the user gets a PA message that is asking the offender to update their profile info. Personal Assistant will also remind the MOD chat after some time, so MODs can check if user complied. Here again, the system determines when to send warning and when to ban, based on history of offenses. Low level offending companies can be deleted right away.
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#### **MODERATORS CHAT ROOM**
Moderators have access to both the Moderators Chat Room and the Supporters Chat Room.
In the Moderators Chat Room we discuss the offenders, what ban should be applied and whether the player was warned already. We also discuss whether the logo or company description is over the line in regards to [Terms and Conditions](https://www.simcompanies.com/terms/). The pressing technical issues are also brought forward. Moderators also have access to the Supporters Chat Room (this is a courtesy that Patrik has granted them). New ideas, upcoming projects, and opinions on many things that Patrik asks us about are discussed in the Supporters chat.
Moderators have the ability to see other player's hash IP addresses. This is a handy tool, especially when dealing with schools that utilize our game. They do NOT to share this information with anyone else! Player privacy is very important to us!
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#### **MODERATORS ARE APPOINTED**
There is ***no application process*** to be a moderator. Moderators are selected after being ***nominated*** as a candidate and discussed in Mod chat.
The following list is ***not a checklist*** that once passed you become a moderator. There are many experienced players that are helpful to the community that are not moderating. When we consider expanding the moderating team ***we discuss possible candidates in the MODs channel***. We try to find candidates that:
- Are active players and understand the game - this is easy to see when helpful replies are posted in the Help chat room
- Have great relationship with existing moderators
- When audited, there's no record of prior cheating having multiple accounts - we are more strict here than [Fair Play Association](https://www.simcompanies.com/fpa/)
- Are level-headed and with stone skin ;)
- Have contributed a good article to Sim Companies times
- We tend to prefer more veteran players
- Speaking more languages is a big plus
**Note:** Writing to me, Patrik, directly doesn't help. As in many cases I simply ask in the MODs channel about you, and if nobody knows you .. it's hard to make a case for adding you in. I also ask other moderators to suggest candidates for moderators when we need more coverage. I can recommend you becoming a supporter, which also gets you access to great discussions related to game features.
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Please do not beg/bother/annoy current moderators to be nominated to be a moderator. The moderators will certainly vote “no” if you are nominated.
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******
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**I hope this has given a nice insight, feel free to contact one of the** [**moderators** ](https://www.simcompanies.com/moderators/)**at any time.**
# 协管指南
#### **协管**
协管的主要工作是监控聊天室，寻找我们可以参与的有意义的讨论，并帮助有疑问、建议或担忧的玩家。作为协管，最重要的工作是确保我们的玩家不仅遵守我们的[条款与条件](https://www.simcompanies.com/terms/)，而且尽可能享受美好时光！
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当协管调出玩家的个人资料时，他们会在公司名称下看到以下内容：
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#### **封禁能力**
**协管可以决定是否向玩家发出警告，或者在极端情况下立即应用聊天禁令。**
聊天禁令是临时禁令，禁止玩家使用聊天室。
在大多数情况下，我们可以在封禁玩家之前找到解决方案。许多“违规”只是玩家在测试界限，如果被提醒，他们会停止。
为了实现公平和合作的封禁，系统会根据之前的违规次数自动确定封禁时间。屡犯者的封禁时间越来越长：
渐进式系统从 2 小时开始；并遵循以下模式：2、2、8、16、32、64 等等。
系统还会根据对同一 IP 上的玩家的多次封禁自动确定何时封禁整个 IP 并拒绝新注册。目标是阻止违规者立即创建第二个帐户以规避封禁。
对于未公开的棘手案例，我们还有一些技巧。当我们不再认为玩家的攻击行为可以改变，并试图阻止他/她使用聊天时，就会应用这些。
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#### **公司身份违反 T&C**
如果选择警告，用户将收到一条 PA 消息，要求违规者更新其个人资料信息。个人助理也会在一段时间后提醒 MOD 聊天室，以便 MOD 可以检查用户是否遵守。同样，系统会根据违规历史确定何时发出警告和何时禁止。低级别违规公司可以立即被删除。
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#### **协管聊天室**
协管可以访问协管聊天室和支持者聊天室。
在协管聊天室中，我们讨论违规者、应实施的禁令以及玩家是否已收到警告。我们还讨论徽标或公司描述是否超出了条款和条件的范围。紧迫的技术问题也得到了提出。协管还可以访问支持者聊天室（这是 Patrik 给予他们的礼遇）。支持者聊天室讨论了新想法、即将开展的项目以及 Patrik 向我们询问的许多事情的意见。
协管能够查看其他玩家的哈希 IP 地址。这是一个方便的工具，尤其是在与使用我们游戏的学校打交道时。他们不会与任何人分享这些信息！玩家隐私对我们非常重要！
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**协管是被任命的**
协管**没有申请程序**。协管是在被**提名**为候选人并在 Mod 聊天中讨论后选出的。
以下列表***不是一份核对清单***，并不是通过后您便成为协管。有许多对社区有帮助的经验丰富的玩家并没有担任协管。当我们考虑扩大协管团队时，我们会***在 MODs 频道讨论可能的候选人***。我们试图找到符合以下条件的候选人：
- 是活跃的玩家并且了解游戏 - 当在帮助聊天室发布有用的回复时，这一点很容易看出
- 与现有协管关系良好
- 经审核，没有先前拥有多个帐户的作弊记录 - 我们比 [公平竞争协会](https://www.simcompanies.com/fpa/) 更严格
- 头脑冷静，脸皮还要和我一样厚 ;)
- 为 Sim Companies times 贡献了一篇好文章
- 我们倾向于选择经验丰富的玩家
- 会说多种语言是一大优势
**注意：**直接写信给我，Patrik，没有帮助。在很多情况下，我只是在 MODs 频道询问你的情况，如果没有人认识你……就很难提出将你加入的理由。当我们需要更多协管时，我也会请其他协管推荐候选人。我可以推荐你成为支持者，这也让你能够参与与游戏功能相关的精彩讨论。
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请不要乞求/打扰/惹恼现任协管提名你成为协管。如果你被提名，协管肯定会投“反对”票。
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***目前，我们在管理英语房间方面有很好的覆盖面。我们不需要更多的（英语）协管，尽管资深玩家正在联系。我们可能仍在寻找协管来帮助我们增加新语言社区。***
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我希望这能给你一个很好的见解，欢迎随时联系其中一位 [**协管**](https://www.simcompanies.com/moderators/)**。**
# Průvodce pro moderátory
*Správa anglického originálu: The Center*
*Překlad: Corvuen Inc*
*Správa české verze: Toust group*
#### **MODERÁTOŘI**
Hlavním úkolem jakožto Moderátora je sledovat chatovací místnosti, zapojovat se do smysluplných diskuzí a pomáhat hráčům, kteří mají dotazy, návrhy či jiné starosti. Nejdůležitější prací Moderátora je zajistit nejen aby hráči dodržovali [Obchodní podmínky](https://www.simcompanies.com/terms/), ale také, aby pro ně byl čas strávený ve hře co nejpříjemnější!
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Po najetí na hráčův profil vidí moderátor následující:
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#### **BANOVÁNÍ**
Moderátoři se mohou rozhodnout, zda hráč dostane varování, nebo v určitých případech rovnou ban z chatu.
Bany z chatu jsou pouze dočasné a znemožňují hráčům psát do chatovacích místností.
Ve většině případů lze problém vyřešit ještě před udělením samotného banu. Spousta "prohřešků" je pouze známkou toho, že hráči testují hranice toho, co si mohou dovolit a pokud jsou na to upozorněni, tak přestanou.
Abychom dosáhli co nejvyšší míry férovosti při udělování trestů, systém automaticky vyhodnocuje délku banu na základě počtu předchozích prohřešků. Opakované vědomé porušování pravidel má za následek zvyšující se délku banů:
Systém začíná na 2 hodinách; a zvyšuje se následovně: 2, 2, 8, 16, 32, 64 a tak dále.
Systém rovněž automaticky vyhodnocuje bany IP a neumožní nové registrace v případě, že na ní bylo uděleno vícero banů.
Cílem je zabránit hráčům, kteří by zakládáním nových účtů zkoušeli ban obejít.
V záloze máme ještě jiné metody, které nezveřejňujeme. Jsou používány pouze v těch nejextrémnějších případech, nebo když už přestaneme věřit v možnost zlepšení/nápravy hráčova chování a snažíme se takového jedince udržet mimo chaty.
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#### **IDENTITY SPOLEČNOSTÍ V ROZPORU S PRAVIDLY (T&C)**
Moderátoři mohou rozhodnout, zda hráč dostane varování, nebo v krajních případech rovnou o úpravě profilu společnosti. Pokud je vybráno varování, hráč obdrží od svého PA (osobního asistenta/asistentky) zprávu, ve které je vyzván ke změně profilu. PA také po čase napíše do moderátorského chatu (MODchatu), aby mohli moderátoři zkontrolovat, jestli došlo k nápravě. Opět, systém na základě historie přešlapů určuje, kdy poslat varování a kdy udělit ban. Společnosti s nízkou úrovní, jejichž profil porušuje T&C, mohou být rovnou smazány.
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#### **MODERÁTORSKÁ CHATOVACÍ MÍSTNOST**
Moderátoři mají přístup do moderátorského chatu (MODchatu) i do Chatovací místnosti pro podporovatele.
V MODchatu diskutujeme o hráčích porušujících pravidla, o případných varováních a trestech. Také zde řešíme, jestli profily hráčů včetně jejich loga nejsou proti [pravidlům](https://www.simcompanies.com/terms/). Také se řeší potíže technického rázu a bugy.
Moderátoři mají taktéž přístup do chatu pro podporovatele (umožněn Patrikem jako výraz vděčnosti).
V něm se diskutuje o nových nápadech, nadcházejících projektech a názorech o hře celkově.
Moderátoři si mohou zobrazit IP adresy ostatních hráčů. Hodí se to zejména v momentech, kdy se naše hra hraje ve školách.
Tyto údaje s nikým NESDÍLÍ! Soukromí našich hráčů je pro nás velmi důležité!
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#### **MODERÁTOŘI JSOU PEČLIVĚ VYBÍRÁNI**
Na roli moderátora **neexistuje přihláška**. Moderátoři jsou vybíráni poté, co jsou **navrženi** jako kandidáti a prodiskutováni v MODchatu.
Níže vypsaný seznam **neslouží jako checklist**, jehož splnění vám zajistí status moderátora. Ve hře máme mnoho takových zkušených a zodpovědných lidí, kteří se komunitě věnují a přesto nemoderují. Potřebujeme-li rozšířit moderátorský tým, **probereme možné kandidáty v MODchatu**. Snažíme se najít lidi, kteří:
- Jsou aktivní hráči a rozumí hře samotné - to jde snadno poznat podle odpovědí v HELPchatu
- Mají výborné vztahy s aktuálními moderátory
- V době kandidatury nemají záznam o podvádění, více účtech - jsme zde přísnější než [Fair Play Asociace](https://www.simcompanies.com/fpa/)
- Mají pevné nervy a dokážou zachovat chladnou hlavu ;)
- Přispěli dobrým článkem do Sim Companies Times (SCT)
- Většinou upřednostňujeme zkušenější hráče
- Domluvit se vícero jazyky je velké plus
**Poznámka**: Kontaktování mě, Patrika, není cesta. Jako obvykle se na vás zkrátka poptám v MODchatu a pokud se tam o vás nic nedozvím, těžko vás přiberu. Potřebujeme-li nové lidi do týmu, žádám ostatní moderátory o tipy na vhodné uchazeče. V případě, že chcete mít přístup k detailnějším diskuzím ohledně hry, doporučuji stát se podporovatelem.
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Prosím neobtěžujte/nespamujte současné moderátory, aby vás navrhli na pozici nového moderátora. Zcela jistě tím přijdete o jejich hlas, pokud by se o vašem přijetí hlasovalo v budoucnu.
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******
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**Doufám, že vám tento průvodce poskytl trochu náhledu, budete-li něco potřebovat, můžete se kdykoliv obrátit na naše [moderátory](https://www.simcompanies.com/moderators/).**
# Moderator's Guide PL
#### **MODERATORS**
The primary job as a Moderator is to monitor the chat rooms, looking for meaningful discussions that we can engage in, and help players that have questions, suggestions or concerns. The most important job as a Moderator is to make sure our players are not only following our [Terms and Conditions](https://www.simcompanies.com/terms/) but having the best time possible!
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When a mod pulls up a player's profile, they will see this under their company name:
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#### **BANNING ABILITY**
Moderators can decide whether the player should be given a warning, or for extreme cases apply a chat ban right away.
Chat bans are temporary bans that are removing the ability for players to use chat rooms.
In most cases a resolution can be found before we have to ban a player. Many "offenses" are just players testing out boundaries and if called upon it they stop.
To allow fair and cooperative bans, the system automatically determines the ban length based on the number of previous offenses. Repeat offenders are getting ever increasing ban lengths:
The progressive system starting at 2 hours; and follows this pattern: 2, 2, 8, 16, 32, 64, and so on.
System also automatically determines when to ban the whole IP and refuse new registrations based on multiple bans given to players on the same IP. The goal is to stop offenders that create a 2nd account right away to circumvent a ban.
There are a few more tricks up in our sleeves for difficult cases that are not made public. These are applied when we no longer feel the player's offensive behavior can be altered and are just trying to block him/her from using chats altogether.
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#### **COMPANY IDENTITY IN VIOLATION OF T&C**
Moderators can decide whether the player should be given a warning, or for extreme cases the identity cleared right away. If warning is selected, the user gets a PA message that is asking the offender to update their profile info. Personal Assistant will also remind the MOD chat after some time, so MODs can check if user complied. Here again, the system determines when to send warning and when to ban, based on history of offenses. Low level offending companies can be deleted right away.
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#### **MODERATORS CHAT ROOM**
Moderators have access to both the Moderators Chat Room and the Supporters Chat Room.
In the Moderators Chat Room we discuss the offenders, what ban should be applied and whether the player was warned already. We also discuss whether the logo or company description is over the line in regards to [Terms and Conditions](https://www.simcompanies.com/terms/). The pressing technical issues are also brought forward. Moderators also have access to the Supporters Chat Room (this is a courtesy that Patrik has granted them). New ideas, upcoming projects, and opinions on many things that Patrik asks us about are discussed in the Supporters chat.
Moderators have the ability to see other player's hash IP addresses. This is a handy tool, especially when dealing with schools that utilize our game. They do NOT to share this information with anyone else! Player privacy is very important to us!
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#### **MODERATORS ARE APPOINTED**
There is ***no application process*** to be a moderator. Moderators are selected after being ***nominated*** as a candidate and discussed in Mod chat.
The following list is ***not a checklist*** that once passed you become a moderator. There are many experienced players that are helpful to the community that are not moderating. When we consider expanding the moderating team ***we discuss possible candidates in the MODs channel***. We try to find candidates that:
- Are active players and understand the game - this is easy to see when helpful replies are posted in the Help chat room
- Have great relationship with existing moderators
- When audited, there's no record of prior cheating having multiple accounts - we are more strict here than [Fair Play Association](https://www.simcompanies.com/fpa/)
- Are level-headed and with stone skin ;)
- Have contributed a good article to Sim Companies times
- We tend to prefer more veteran players
- Speaking more languages is a big plus
**Note:** Writing to me, Patrik, directly doesn't help. As in many cases I simply ask in the MODs channel about you, and if nobody knows you .. it's hard to make a case for adding you in. I also ask other moderators to suggest candidates for moderators when we need more coverage. I can recommend you becoming a supporter, which also gets you access to great discussions related to game features.
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Please do not beg/bother/annoy current moderators to be nominated to be a moderator. The moderators will certainly vote “no” if you are nominated.
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**I hope this has given a nice insight, feel free to contact one of the** [**moderators** ](https://www.simcompanies.com/moderators/)**at any time.**
# 協管指南
#### **協管**
協管的主要工作是監控聊天室，尋找我們可以參與的有意義的討論，並幫助有疑問、建議或擔憂的玩家。作為協管，最重要的工作是確保我們的玩家不僅遵守我們的[條款與條件](https://www.simcompanies.com/terms/)，而且盡可能享受美好時光！
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當協管調出玩家的個人資料時，他們會在公司名稱下看到以下內容：
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#### **封禁能力**
**協管可以決定是否向玩家發出警告，或者在極端情況下立即施加聊天禁令。**
聊天禁令是暫時性禁令，禁止玩家使用聊天室。
在大多數情況下，我們可以在封禁玩家之前找到解決方案。許多「違規」只是玩家在測試界限，如果被提醒，他們會停止。
為了實現公平與合作的封禁，系統會根據之前的違規次數自動決定封禁時間。屢犯者的封禁時間會越來越長：
漸進式系統從 2 小時開始；並遵循以下模式：2、2、8、16、32、64 等等。
系統也會根據同一 IP 上玩家的多次封禁，自動判定何時封禁整個 IP 並拒絕新註冊。目標是阻止違規者立即創建第二個帳號以規避封禁。
對於未公開的棘手案例，我們還有一些技巧。當我們不再認為玩家的攻擊行為可以改變，並試圖阻止他／她使用聊天時，就會施加這些措施。
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#### **公司身份違反 T&C**
如果選擇警告，使用者將收到一則 PA 訊息，要求違規者更新其個人資料資訊。個人助理也會在一段時間後提醒 MOD 聊天室，以便 MOD 可以檢查使用者是否遵守。同樣，系統會根據違規歷史決定何時發出警告以及何時進行封禁。低級別違規公司可以立即被刪除。
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#### **協管聊天室**
協管可以存取協管聊天室和支持者聊天室。
在協管聊天室中，我們討論違規者、應實施的禁令以及玩家是否已收到警告。我們還會討論徽標或公司描述是否超出了條款與條件的範圍。緊急的技術問題也會在此提出。協管還可以存取支持者聊天室（這是 Patrik 給予他們的禮遇）。支持者聊天室會討論新點子、即將展開的專案，以及 Patrik 向我們徵詢意見的許多事項。
協管能夠查看其他玩家的雜湊 IP 位址。這是一個相當方便的工具，特別是在與使用我們遊戲的學校互動時。他們絕不會與任何人分享這些資訊！玩家隱私對我們來說非常重要！
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**協管是被任命的**
協管**沒有申請程序**。協管是在被**提名**為候選人並在 Mod 聊天中討論後選出的。
以下列表**不是一份核對清單**，並不是通過後你便會成為協管。有許多對社群有幫助的資深玩家並沒有擔任協管。當我們考慮擴大協管團隊時，我們會在 **MODs 頻道討論可能的候選人**。我們試圖尋找符合以下條件的候選人：
- 是活躍的玩家並且了解遊戲 —— 當在幫助聊天室發布有用的回覆時，這一點很容易看出
- 與現有協管關係良好
- 經審核，沒有先前擁有多個帳號的作弊紀錄 —— 我們比[公平競爭協會](https://www.simcompanies.com/zh-tw/fpa/)更嚴格
- 頭腦冷靜，臉皮還要和我一樣厚 ;)
- 為 Sim Companies times 貢獻了一篇好文章
- 我們傾向於選擇資深玩家
- 會說多種語言是一大優勢
**注意：**直接寫信給我，Patrik，沒有幫助。在很多情況下，我只是在 MODs 頻道詢問你的情況，如果沒有人認識你……就很難提出將你加入的理由。當我們需要更多協管時，我也會請其他協管推薦候選人。我可以推薦你成為支持者，這也讓你能夠參與與遊戲功能相關的精彩討論。
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請不要乞求／打擾／惹惱現任協管提名你成為協管。如果你被提名，協管肯定會投「反對」票。
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**目前，我們在管理英語房間方面已有良好的覆蓋率。我們不需要更多的（英語）協管，儘管仍有資深玩家與我們聯繫。我們可能仍在尋找協管，以協助我們拓展新的語言社群。**
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我希望這能給你一個很好的見解，歡迎隨時聯繫其中一位[協管](https://www.simcompanies.com/zh-tw/moderators/)。