Code of Conduct
Moderators in Sim Companies are a volunteer position and we greatly appreciate your service to the game and the community. While it is volunteer we do expect Moderators to have a Code of Conduct when dealing with players.
The goal is to have everyone following rules, ideally without using force/bans.
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Treat every player with respect. They are after all the reason we are here.
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When issuing warnings and bans; use kind words like please and thank you and be direct.
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“Please use sales chat.”
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“Please refrain from insulting others in chat”
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“Thank you for understanding”
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Avoid patronizing players. Patronizing them does not help your case. Avoid comments like:
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“You should have thought about it and reflected on your time while banned”
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“Hope you learned your lesson here”
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“One more time and I ban you”
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When players are asking about their bans and why their chat was deleted. The response should be that the game decides the lengths; and what gets deleted from chat (if applicable).
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If the player gets agitated, aggressive and is not receptive to explanations. You can drop the conversation and not talk with them further.